>Dear GDAX Customer,
>We at GDAX couldn’t be more excited by the explosion of interest in digital currencies. The last few weeks has seen an unprecedented increase in the price of digital currencies. More people are engaging with our platform than ever and that bodes well for the future of the digital currency. At the same time, it does create extreme volatility and stress on our systems. We take this very seriously and wanted to share some important thoughts.
>We’re continuing to invest heavily to scale our platform
>Over the course of this year we have invested significant resources to increase trading capacity on our platform and maintain availability of our service. We have increased the size of our support team by 640% and launched phone support in September. We have also invested heavily in our infrastructure and have increased the number of transactions we are processing during peak hours by over 40x.
>There may be downtime which can impact your ability to trade
>Despite the sizable and ongoing increases in our technical infrastructure and engineering staff, we wanted to remind customers that access to GDAX services may become degraded or unavailable during times of significant volatility or volume. This could result in the inability to trade for periods of time. Limit and stop-loss orders may not execute in periods of high volatility if there is not sufficient liquidity on the other side. Despite ongoing increases in our support capacity, our customer support response times may be delayed, especially for requests that do not involve immediate risks to customer account security. You can read more in our GDAX User Agreement.
