Amazon™ helps local stores, you don't have to interact with people, it's easier to find what you want, and it's much cheaper. B&N™'s only hope are the hipsters®, thus they'll have Starbucks™ and other shit in their.
What went wrong?
expensive
shit selection
no used books
no free two day delivery
>hipsters
>implying they don't go to their local bookstores instead of corporate chain ones
So you've never visited bn.com?
You mean prices that are almost always the same as Amazon?
Now they do, but for a while Amazon was surging ahead of Barnes and Noble. B&N might have never bothered making the Nook until Amazon made their Kindle.
Well that would be a compelling argument if I shopped there. Their used book subsidiaries are excellent though.
Then stop
>one week standard shipping is $4
>five day expedited shipping is $15
hipsters® do go to chains. Helping out the local stores is too icky; it's like going to the ghetto.